Refund & Dispute Policy

Qudra uses an escrow model. Buyer payments are held in escrow until the Order is delivered and approved. This policy explains how refunds and disputes work.

• Pending Payment: Buyer has placed an Order but not yet paid.
• In Progress: Freelancer is working on the Order.
• Delivered: Freelancer has submitted delivery; Buyer must respond within 7 days.
• Revision Requested: Buyer has requested changes within scope.
• Complete: Buyer has approved delivery; funds released to Freelancer.
• Disputed: Buyer has formally disputed the Order.
• Cancelled: Order cancelled with funds returned to Buyer.
• Refunded: Order refunded to Buyer after dispute resolution.

If the Buyer does not respond to a Delivered Order within 7 days, the Order is automatically approved and funds are released to the Freelancer. Buyers should respond promptly to deliveries.

A Buyer may request a refund if:

• The Freelancer fails to deliver by the agreed deadline.
• The delivered work materially differs from the agreed scope.
• The Freelancer is unresponsive for more than 72 hours during active work.
• The Order violates these Terms or applicable law.

• Buyer changes mind after Freelancer has begun work in good faith.
• Buyer disagrees with creative direction within agreed scope.
• Delays caused by Buyer (late assets, lack of feedback).
• Disputes filed more than 30 days after Order completion.

1. Buyer files dispute via the Order page, with a written reason (minimum 10 characters).
2. Qudra notifies the Freelancer.
3. Both parties have 72 hours to provide evidence (messages, deliverables, communications).
4. Qudra reviews evidence and renders a decision within 5-10 business days.
5. Qudra's decision is binding for the purposes of fund release. Either party retains legal rights under applicable law.

• Full refund: funds returned to Buyer.
• Partial refund: funds split between Buyer and Freelancer based on work completed.
• No refund: funds released to Freelancer in full.

Refunds are processed to the original payment method. Processing time: 5-10 business days for cards, 1-3 business days for bank transfers.

If a Buyer initiates a chargeback with their bank or card issuer without first using the dispute process, the Buyer's account may be suspended pending review. Excessive or fraudulent chargebacks may result in permanent ban and recovery of funds.

Email: hello@joinqudra.com